Category: Drive Growth
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If You Don’t Control the Exit, You Don’t Control the Revenue
Subscription models are evolving as banks gain control over payment management, prompted by regulations and customer behaviour. Banking apps are simplifying cancellation processes, increasing the risk for merchants if exits are complicated. As subscription visibility improves, businesses must prioritize transparent exits to maintain customer relationships and manage costs effectively.
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Optimising the Payments Ecosystem: Cost, Revenue, and the Future of Payment Rails
Payments have evolved from simple processing costs into strategic components critical to business performance. As merchants adapt to new technologies like open banking, they can achieve lower costs and enhanced flexibility. However, maintaining consumer protection is essential. Rethinking payment ecosystems can optimize costs while improving customer experience and adaptability.
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Why Loyalty Needs to Be on Your Agenda
Audio Version Loyalty is no longer a secondary consideration. For merchants operating in competitive environments and facing rising customer expectations, it has become a strategic tool that can drive repeat business, increase customer lifetime value, and improve margin. However, not all loyalty programmes are created equal. To deliver meaningful impact, they must be designed with…
